Reporting Mobile App bugs
We regularly update our Flipper Mobile App to enhance performance and introduce new features. These updates improve the overall user experience, but you might encounter bugs. You can share relevant information through the bug report feature to help us address these issues. We greatly appreciate your support.
This page will walk you through the necessary steps to submit a bug report via the mobile application and forum.
Submitting a bug report via Flipper Mobile App
If you experience issues with Flipper Mobile App, you can submit a bug report directly from the application by doing the following:
In the Main Menu tab, go to Options.
Tap Report Bug.
In the Title field, enter a short description of the issue.
In the Description field, enter the steps that led to the issue, as well as expected and actual results.
Make sure that Flipper Mobile App logs are attached to the report.
Tap Submit to share the bug report with developers.
(Optional) Copy the issue ID to submit it on the forum.
If you want the issue to be addressed sooner or you’re experiencing a problem that affects your Flipper Zero, we recommend creating a post on the forum with the issue ID attached.
Submitting a bug report via the forum
If you want the developers to address the issue you submitted via Flipper Mobile App sooner, or if you think the bug affects your Flipper Zero, you can share information about the issue on the forum.
On forum.flipperzero.one, go to the Mobile App section.
Read the latest topics to make sure that this issue hasn’t been submitted before.
If it hasn’t, create a new topic by clicking the New Topic button.
Enter a short description of the issue in the topic name field.
Click the + icon and select your mobile operating system tag.
Describe the steps that led to this issue, as well as expected and actual results.
Enter info about the firmware version of your Flipper Zero.
Enter the issue ID from Flipper Mobile App.
(Optional) Collect Flipper Zero logs and device info if you think the bug affects the device.
9.1. On your Flipper Zero, go to Main Menu -> Settings -> System. 9.2. Set Log Level to Debug.
9.3. Connect your Flipper Zero to your computer via a USB cable. 9.4. On your computer, run Google Chrome or another Chromium-based browser and go to the online terminal. 9.5. In the online terminal, set the Baud rate parameter to 230400 and click Connect.
9.6. Select your Flipper Zero from the list of devices and click Connect.
9.7. In the opened Flipper Zero CLI, enter the info device command and press Return.
9.8. After getting the device info, enter the log command and press Return.
9.9. In Flipper Mobile App, repeat the steps leading to the bug that affected your Flipper Zero.
9.10. Download the file with device data and logs by clicking the Download output button.
9.11. Open the file in a text editor and delete data in the hardware.uid and hardware.name lines for privacy reasons.
9.12. Attach the edited file to the topic by clicking the Upload icon.
Click the Create Topic button to publish the information on the forum.