Initial access registration
If you are trying to access COS Explorer, go to COS Explorer first-time access.
Register in the authentication server
Once you are onboarded into the Cross River system you need to register in our authentication server, Identity Server, to access Cross River applications.
You fill in an enrollment form from your where you specify at least 2 admin users for your organization, including their names, phone numbers, and email addresses. These organization admins can then create and manage the rest of your organization's users.
If you are using the Sandbox environment, you'll need to repeat this process if you need to access the Production environment. Your users can use the same email/username for both environments. We recommend using a different password for each.
The Identity Server endpoints are:
- Sandbox: https://idptest.crbcos.com/Account/Login
- Production: https://idp.crbcos.com/Account/Login
IMPORTANT IP allowlisting
Identity Server IP addresses are:
- 172.67.26.222
- 104.22.40.134
- 104.22.41.134
Organization management portal address:
- 66.206.202.116
The server is proxied via Cloudflare.
You can allow these FQDNs:
- idptest.crbcos.com
- idp.crbcos.com
Before you begin
Verify that you received a welcome email from [email protected] with a link to create your Cross River account.
If you don't see the welcome email in your inbox, check your spam or blocked mail folders.
Prepare multifactor authentication (MFA)
To protect your identity, your account and information, you must sign in with multifactor authentication. Set up your authenticator app to be able to complete the registration process and to be able to login in the future.
If you don't already have an authenticator app on your device, you need to install one.
For both Android and iOS, we recommend using one of these apps:
- Google Authenticator
- Microsoft Authenticator
Initiate registration
Log in to a Cross River application
When you complete your initial login, you'll be redirected to the app you started with.
To access the application after that, navigate to the application URL and log in with your email address and password.
Support
Email [email protected].