General FAQs
What happened to bsn.Content?
bsn.Content has be renamed to BrightSign Author Plus. It is the same product with a new name.
Should I use the desktop app or the web app?
The BrightSign Author desktop app, available for Mac or PC, is recommended for the vast majority of users. While much of the same functionality is available through both apps, the web app has some important limitations. The web app, https://bsn.cloud, requires an internet connection and cannot access players through the user's local network (i.e., players must be connected to the internet). In addition, files must first be uploaded to BrightSign Cloud before they can be used in presentations. The BrightSign Author desktop app does not have these limitations.
How are Setup, Provision, & Activate different?
Provisioning and Default Setup File explain these concepts in detail and is recommended reading.
Setup
Generally speaking, the process of setting up a player involves applying a Setup File to that player. The Setup File includes various player settings including the Publishing Mode which defines the method with which content will be delivered to the player. The Setup File also includes a Player App which, at a minimum, must contain an autorun.brs file (the .brs extension denotes a BrightScript file) which instructs the player what to do upon startup.
Provision
Applying a Setup to a player using BrightSign Cloud (via Admin > Provision using BrightSign Author, BrightSign Cloud, or control.bsn.cloud) is known as provisioning. Since most situations involve using BrightSign Cloud to apply Setup Files to players, the term provisioning is often used to refer to the process of setting up a player.
Publishing presentation content is separate from provisioning, but these steps can be combined. For example, you can deliver the player app with the content as a single package via an autorun.zip file.
Activate
A QR code appears on the connected display when a player is first powered up. This code can be used to provision the player and automatically apply a default Setup File:
- If the player is using BrightSign Author, it will be configured for DHCP with the Local Network Publishing Mode and given a default name.
- If the player is using BrightSign Author Plus, it will be configured for DHCP with the BSN.Cloud Publishing Mode and given a default name.
If you do not want to use the default Setup File, first create a Setup File to apply to your player. If you use the QR code to set up your players and then try to change to a different Setup type, you will have to go through the re-provisioning process. See this page for more information about that process, and see Activate for more details about player activation.
If a player has already been provisioned (that is, it already has a Setup assigned to it), the QR code will not be displayed.
Do I need BrightSign Author to create playlists?
Playlists can be created in the BrightSign Author Presentation tab (see this page for a tutorial). To create simple presentations without BrightSign Author (or any other publishing software), see this FAQ.
Which Video Mode should I use?
The Video Mode option in BrightSign Author allows you to determine how videos will be scaled to fit in a Video or Image zone. This option has no effect if the video and the zone are the same size.
See this page for more information about the BrightSign Author Video Mode types.
How do I uninstall the app?
The Windows process and Mac process to uninstall applications does not delete all directories related to BrightSign Author. To delete these folders, first exit BrightSign Author, then remove the folders and files described below, depending on your operating system.
Windows users:
Mac users: