Get Player Logs
2 min
Player logs can be obtained from the player's Diagnostic Web Server (DWS). Two methods are described below.
Diagnostic Web Server (DWS)
To access the DWS locally, see DWS: Local Access. If the player is registered with BSN.Cloud and has an internet connection, the DWS can be accessed remotely; see DWS: Remote Access.
From the DWS, perform the following steps:
- Click on the Log tab.
- Click Download Log.

Download player log from the DWS
Using BrightScript
BrightScript users can get the DWS log content from roSystemLog ReadLog(). However, a known bug removes the initial log entries that start at 0.000.